Harvey Nichols Case Study

Harvey Nichols

Retail

Contract Area
Retail
Deliverables
Security Guarding

Harvey Nichols

Recognised as the UK's premier luxury fashion retailer, Harvey Nichols is internationally renowned as offering the ultimate fashion experience for all. In order to preserve this hard-earned reputation, the retailer required a security company who could provide a bespoke service through professional and smart staff.

Harvey Nichols Case Study
Harvey Nichols Client Understanding

Client Understanding

SecuriGroup’s four-year relationship with Harvey Nichols has gone from strength to strength since the first contract in Leeds, back in 2012. Based on the strength of our service delivery, SecuriGroup was awarded the contract to the Edinburgh department store in early 2015 followed by Bristol in March 2016.

Harvey Nichols Operational Delivery

Operational Delivery

For years, SecuriGroup has delivered customer-focused security hosting services to Harvey Nichols’ stores across the UK. As a result of this unparalleled professionalism, we have continued to cement our relationship with the high-end retailer. Security Hosts with an extra focus on customer service are deployed to stores in order to add value to the overall shopping experience of the customer.

Since taking over our security contract in March 2015, SecuriGroup have delivered a high quality of service both in terms of personnel and management, matching our needs as a luxury retailer. The transition from our previous company was smooth and their proactive approach to the contract is refreshing.

- Sam Anderson, Security Manager, Harvey Nichols Edinburgh

Harvey Nichols Mobilisation

Mobilisation

Through our training partner, Blueprint, and with added emphasis on WorldHost customer service training to our staff, SecuriGroup was able to ensure that its service provision was of the highest standards and directly tailored to the unique requirements of Harvey Nichols. Staff know to make customers their priority, and take on additional duties, offering help and assistance wherever needed.

Harvey Nichols Results

Results

After a consistently high standard of service, and through an ongoing positive relationship with Harvey Nichols, SecuriGroup is delighted that Harvey Nichols has recognised the effectiveness of our services, and as such are now the single largest security supplier to the prominent fashion retailer.

The Figures

3

Sites

48

Staff

77k+

Hours Worked

8k+

Shifts Completed

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