This week SecuriGroup held SecuriHost training courses, our bespoke customer service-based programme, in The Shepherds Building in central London.
The course was held in collaboration with our client, Ashdown Phillips, in one of their prestigious buildings in the heart of the capital. Our security team from the building was joined by a number of Ashdown Phillips personnel who were invited to attend.
Great customer service is so central to the modern security industry. Seemingly simple acts can have a clear and direct impact on the public perception of both the security provider and their client. Training programs such as SecuriHost are a great tool in developing these essential skills in front-line personnel.
SecuriGroup is committed to being a driving force in providing service improvements in the security industry. Investing in bespoke, advanced training has been shown to produce a direct improvement in skills, confidence, and general professional standards.
A security officer's primary duty will always be to protect people, property, information and reputation, however customer care is a large part of this task – it creates an environment that people feel is safe, engaging and inviting.
Whether you're securing a hospital, transit centre, college campus, commercial office building, residential community or another facility, ensuring that security officers are well-trained in customer service skills is critically important.
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SecuriGroup is rated within the top 1% of approved UK security companies by our Home Office regulator, the Security Industry Authority.
Strengthening the society in which we live, and an Investors in People Gold organisation, SecuriGroup provides innovative and expert solutions to our clients’ security needs. A two-time winner of ACS Champion of the Year, our security management approach shapes the future of the industry by combining physical, electronic, and cyber security to augment our service delivery.