This week SecuriGroup held SecuriHost training courses, our bespoke customer service-based programme, in The Shepherds Building in central London.
The course was held in collaboration with our client, Ashdown Phillips, in one of their prestigious buildings in the heart of the capital. Our security team from the building was joined by a number of Ashdown Phillips personnel who were invited to attend.
Great customer service is so central to the modern security industry. Seemingly simple acts can have a clear and direct impact on the public perception of both the security provider and their client. Training programs such as SecuriHost are a great tool in developing these essential skills in front-line personnel.
SecuriGroup is committed to being a driving force in providing service improvements in the security industry. Investing in bespoke, advanced training has been shown to produce a direct improvement in skills, confidence, and general professional standards.
A security officer's primary duty will always be to protect people, property, information and reputation, however customer care is a large part of this task – it creates an environment that people feel is safe, engaging and inviting.
Whether you're securing a hospital, transit centre, college campus, commercial office building, residential community or another facility, ensuring that security officers are well-trained in customer service skills is critically important.
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SecuriGroup is one of the UK's leading security companies, rated within the top 5% by the Security Industry Authority. SecuriGroup is part of the ACS Hall of Fame and is a winner of the prestigious Security Excellence Awards ACS Champion of the Year.
An SIA Approved Contractor, Investors in People organisation, industry accredited for operational excellence; SecuriGroup is an organisation led by industry experts and is focused on meeting the challenges of a modern security industry.